GoTo Connect, a beacon in the collaborative cosmos!
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …
Starting at $27 per month per user
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What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
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Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.484%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
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Pricing
Basic
Starting at $27
Cloud
per month per user
Standard
Starting at $32
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
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- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $27.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Reviews and Ratings
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Reviews
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February 13, 2024
GoTo Connect, a beacon in the collaborative cosmos!
Score 9 out of 10
Vetted Review
Verified User
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work arrangements, allowing employees to communicate effectively regardless of their physical location. In addition, we reduced costs associated with traditional phone systems and hardware as the pay-as-you-go model and centralized management contribute to cost-effectiveness inside our organization.
- Collaborative Meetings
- Integration with Business Applications
- Collaborative Meetings
- needs more security and compliance features
- little customization options
- lack of real-time document editing
January 22, 2024
GoTo Connect Overview
GoTo Connect integrates various communication channels into a single platform, providing a unified solution for voice, video, and messaging. This can help streamline communication within the organization.Cloud-based solutions like GoTo Connect are often scalable, allowing organizations to adjust their communication infrastructure based on changing business needs.By providing tools for real-time collaboration and communication, GoTo Connect aims to enhance overall productivity by reducing communication barriers and facilitating quick decision-making.
- Instant Messaging and Collaboration
- Online Meetings and Webinars
- Ease of Use
- Meeting Recording and Transcription
- Customization Options
- Advanced Collaboration Features
- Integration Complexity
January 10, 2024
Long time customer
We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous company charged us extra if we wanted the soft phones. Since the pandemic our team entirely uses the GoTo Connect app and have all stopped using the desk phones that were originally provided to us.
- The mobile app works well
- PBX is really user friendly and customizable
- We love that we can customize our ringtones and hold music
- It seems that they haven't fully transitioned away from Jive because the PBX sometimes loads the Jive version and other times loads the GoTo Connect version. I think I like the GoTo Connect version better but I can never figure out what the URL is for that version
January 09, 2024
We have been extremely pleased with GoTo Connect.
We have been using GoTo since it was Jive, and we advise all of our clients to use it when they need to upgrade from an antiquated phone system to a contemporary VOIP system. They know a great deal about the things they sell. They helped me discover a solution or pointed me in the correct path even when there was no difficulty.I can use my cell phone to make and receive calls thanks to the system. I can use my cell phone as an extension of my school phone thanks to Go To. Anywhere I have cell service, I may use the all-call system to send and receive pages, answer and make calls, and leave voicemails.
- Visit to connect to integrate chat, video, and audio features on one platform.
- Meetings
- Screen sharing
- Call forwarding
- file storage support
- Customization options
January 09, 2024
We do GoTo Connect suggest you GoTo too
We use GoTo Connect for our VOIP phone system and are very pleased with the voice quality, reliability, cost and service. My business partner and I use GoTo Connect for remote access of our office computers, which is also a good value, very reliable and exceptionally fast (data rate fast).
- Good value for service received
- Excellent customer service (when rarely needed)
- High-quality internet-based systems
- 100% reliable...never had any failures
- Very secure from data management standpoint
- I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
- Better integration of GoTo Meeting, which we also use (and like)
- Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
January 04, 2024
All For ONE
while working remotely, our team faced the challenge of connectivity along with the proper security to provide the support. With the help of the GOTO licensing, we were able to provide the production support along with the secure connectivity access. In terms of notification, we face issues, otherwise this is great platform in terms of the communication, call, automation etc.
- Use of templates on messages
- Keeping track of large volume of conversations
- huge storage for voice mail services
- cloud PBX
- mobile application needs the improvement on bugs.
- messages often are unable to send in mobile application
- voice quality while connecting through mobile application
- audio connection issue through headphones
January 02, 2024
Best Software for Meeting online and Screen Sharing
GoTo Connect is very friendly easy to use and can join calls from laptop ,desktop and mobile as well. Best software for small and big number of Organization as we are having 300+ Employees working on different projects all across the world sometime having meetings with more than 20 peoples so GoTo Connect is good for that no interruptions working very well. Can make groups with different teams for different purpose
- Meetings
- One Click Message
- Screen Sharing
- calls drop when using through PC
- Sometime Camera quality but can be network issue
- Need to improve Quality of calls
December 18, 2023
Smooth Collaboration
Go to connect is a primary mode of communication in our internal organisation functioning we use go to connect to schedule meetings and communicate regarding our designs and production development. We use particularly go to correct for exchanging document notes in collaboration mode so that multiple person of our creative team can work on credit product that is our core of business.
- Document exchange in multiple file formates
- Scheduled and responsibly allocation
- Collaboration within internal organisation
- Collaboration with 3rd Parties like freelancers
- third party collaboration can be extended
- specific executable files can't be shared though their
December 13, 2023
GoTo connect keeps you connected in a Flash every time !!
GoTo connect bind my company employees and customers worldwide to share all the information. It helps to manage video conferencing, meetings via on the go. It provides the easiest user interface. GoTo connect is very fast and reliable so we usually trust and use it for most of the communication tasks.
- Video conferencing
- Messaging
- Calling
- Screen sharing seamlessly while calling
- Chat bridges while video conferencing
- Seamless connectivity
December 12, 2023
wherever you are GoTo connects you
We love the simple to utilize interface, particularly while at first setting up the phone tree. We likewise love the messaging highlight and speak with our clients presumably 60% or more by means of text.
- Because,Goto Is an easy to use service for high frequency customer support applications
- Because I can receive voicemails, answer and make calls
- it can be confusing for people who are less tech-savvy.
- it doesnot archive messages or SMS
December 11, 2023
Basic but does the job
I use this to join and host business meetings or training sessions. This can be with other members of staff or new employees sometimes with staff from other companies. This allows me to have safe and easy to use virtual conversations from the comfort of my home or local office which relaying on everyone else to spend on travel for on site meetings
- Easy to use and manage functionalities
- HD video capacity meaning for sharp graphics
- can switch between phone and laptop
- Desktop and mobile apps have different features
- price is quite high
- Not well marketed
December 11, 2023
From Meh to Marvelous: My honest review of GoTo Connect.
Before using GoTo Connect, our communication infrastructure was haphazard. We tried and used traditional phone lines and individual video conferencing tools which was quite inefficient and frustrating. We are a team with a remote workforce spread across different time zones, we still rely a lot on GoTo Connect to collaborate and manage our communication needs. GoTo Connect is a comprehensive solution and has reduced to a large extent the need for expensive on-premise phone systems and recurring IT maintenance costs.
- GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
- I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
- It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
- They need to make sure the desktop and mobile apps have the same features and functionalities and offer a consistent UX because the experience on the desktop app and mobile app differs a lot.
- It's definitely a reliable tool but calls sometimes experience audio dropouts and technical glitches, which disrupt meetings and conferences in progress.
- The reporting system is basic and needs much improvement as it doesn't offer detailed insights and exporting data from the reporting system is a bit challenging at times.
December 11, 2023
GoTo Connect - A Great Product for the Price
GoTo Connect has been
very great as a video conferencing solution that allows for easy communication
and collaboration via chats and meetings – especially in a remote environment.
Furthermore, it has had recent updates, which has improved its overall
functionality. With its recent updates, it has also helped with syncing calls,
on my mobile, to calls on my PC, which is a plus as I am always on the go.
- Integration between Mobile and PC
- Great Audio and Visual Quality
- File Sharing
- Not marketed; many people do not use this.
- Bugs still need to be fixed.
December 11, 2023
GoTo Connect offers basic services for smaller users
We needed to update and modernize our exiting phone system which was antiquated and didn't provide any modern functions. We needed a system that worked for a staff that was more dispersed and not at their desks much of the time.
- Web based administration
- Apps for the entire ecosystem
- Easy to use, drag and drop setup for creating functional call trees
- Functionality is not updated on a rapid pace
- Apps have annoying quirks that aren't addressed and make them annoying to use
- Onboarding help is limited and not useful
- They are pushing integration with other software they have bought rather than fixing issues
- They are trying to create an all-in-one app, but they are doing this by purchasing other apps and trying to integrate them rather than building it them themselves. This leads to a less than ideal experience.
December 07, 2023
GoTo is the GoTo.
Our organization uses GoTo Connect for our phone connect services across the business departments. It helps our team easily switch between phones or mobile apps to stay connected to other devices as needed! The admin portal is also very beneficial and easy to use. The HD capabilities are an added plus.
- Admin Portal
- Calls
- HD Collaboration
- Lagging at times.
- Customer service.
- Response times.
December 06, 2023
Great user experience
I use GoTo Connect to talk to our customers on a daily basis. We receive calls and make calls during our day. We help customers with their accounts and general course information. I use the call queue on a daily basis as well as make inter-company calls.
- The queue is great!
- Dialing out is easy!
- Transfers are seamless.
- The status update on our account that shows us as available or away does not work. It will not keep our phones ringing if we are away or offline.
- When outside calls come in, we are not able to see their phone number within the caller ID. This would be helpful in finding customer accounts much faster.
- Connection on the desktop site is not as stable as using the phone app but the desktop version is much easier to use.
December 06, 2023
GoTo (as the name suggests)
GoTo is a great tool that helps with communication in a business org. This helps with meetings and video conferences when we are trying to incorporate a group of people who all cant be in one place. GoTo has everything that we need to conduct business meetings and chat with fellow team members
- Clear Video Meetings
- Great phone Features
- Team chat
- Not functional when internet is down
- Sometimes voice quality is not so great but that could be because of internet
- Meeting limit
December 06, 2023
GoTo Connect - The one to turn to!
We use GoTo Connect for our remote workforce along with on-premises users who would rather use their computers instead of a physical phone. There are also a number of users who use the app on their mobile devices to stay in contact with clients and co-workers. It is assisting us in keeping lines of communication open and aids in team collaboration.
- Collaboration
- Remote workforce phone calls
- Team communication
- Mobile App improvements for when we are in the office
We have a few remote workers that work on different days that answer phone calls for our office, and the phone mapping, as well as scheduling options, make it so easy to set things up and forget about it! We also had an easy time setting up a phone tree that helped direct callers to the correct person for their specific needs within our office.
- Phone Trees
- Call Mapping
- Scheduled Hours
- Assigning Users
- Assigning Phone Extensions
- Transferring Phone Numbers
- Speech to Text Voicemails via Email
- Call Recording
- Site user interface can be buggy sometimes
- Searching call records feels a little bulky
December 06, 2023
Major improvement over 1990s Comdial Impact phones (image search that to truly understand...)
GoTo Connect is the phone system we use for all employees here at our company. We have phone sets throughout the office and some of our remote employees have phone sets at their home offices as well. We also have the option of using the app on the smartphone which works quite well. This was useful during the start of the pandemic when our office was closed. We also receive voicemails to email via mp3 which is an improvement over our last phone system which was just an analog handset connected to a landline.
- Instant delivery of voicemails via email per user mailbox
- Allows virtual editing of contacts for use with hardware phone directory expansion
- Connects Goto account to smartphone via app
- Voice quality of calls on Goto smartphone app
- Latency time of calls on Goto smartphone app
September 15, 2023
Simply the Best!
We use GoTo Connect (GTC) for communication with our customers. During covid and lockdown rules, we had to work from home. GTC helped us be in touch with our valuable customers as we could make and receive calls through GTC app. We pretty much depended on GTC and use it every day!
- GTC App works very well
- Sound quality is excellent
- It integrated very well with SIP handsets
- Very user friendly
- Mobility and flexibility
- Need to improve in call centre environment
- Able to see who is on the call
- Need to have detail system log
July 13, 2023
GoTo Connect - A wonderful tool for Webinars
Go To Connect was one of many meeting services we used in my client services role. We would use Microsoft terms internally but we found the best webinar software for our needs was GoTo Connect. It was easy to use, intuitive and solved a problem it took a while for our team to solve. We loved the recording feature that we could send our recorded webinars out to after the meeting. We could host ample users in our meetings and there were great presenter features that allowed us to mute all users, engage during the call and more. We loved this piece of software and I was always happy with the services it provided.
- Record feature to send out after the webinars we hosted
- Presenter features like muting all participants
- The software was easy to use for both presenters and attendees
- Sometimes there were technical errors with connectivity and users were unable to connect and join but they've worked out many of those kinks
May 03, 2023
Great Cloud-Based Phone Solution
Previously, I had an aging Cisco SIP solution. There were times when I had hardware failures. My users were without service until the repair part(s) arrived the next day. With GoTo Connect, I have zero issues with hardware. The GoTo Connect team takes care of hard repairs and upgrades and I enjoy a solid cloud-based phone system. When I have users traveling, the mobile app allows the remote users to make and receive calls just like they were in the office. Meetings are a breeze as well. I have dedicated numbers for conference calling.
- Up time
- Feature rich like my old phone system
- Highly portable for on the go users
- Responsive customer service to help with any issues
- I am not as impressed with Dial Plan GUI
- Accounting has to wait a few days for the billing PDF to be ready
- Moves-Adds-Changes could be more intuitive
May 01, 2023
GoTo Connect
Soft Phone. We were able to move our operations remotely due to the softphone capabilities and ability to do warm transfers. We are also able to use GoTo Meeting for meetings. However, the only downside to the meeting is that participant has to download the app on their side to use it. It should give an online option so participant should not have to download anything.
- Warm Transfer
- Checking Messages
- Managing phones
- GoTo Meetings
- Admin should be able to check messages for any phone without knowing password
- Able to monitor and pull reports easily
We use the phone call and messaging function internally and externally. I currently use it when clients request a phone consultation, as well as when anyone needs to send a same day/ASAP message internally about an appointment. It's wonderful in theory because we can do everything in one spot, it has our contacts easily available, and I can use it both on my computer and phone.
- Allows use on a variety of devices
- Gives us multiple functions with one system: internal and external calls, messaging, and meetings
- Gives immediate notification
- Our biggest issue is dropped calls. This is particularly frustrating when talking to highly emotional clients
- Randomly delayed receipt of text messages
- Often, if we text from the computer, that communication does not appear on the phone app
- Poor/spotty connections